Grievance Redressal and Dispute Settlement Mechanism

As part of our client grievance redressal and dispute settlement mechanism, all disputes arising between the client and the Research Analyst shall, to the extent possible, be settled amicably through prompt negotiations between both parties at the earliest. Clients are requested to get in touch with the Research Analyst for any grievances or complaints. The contact details are provided below:

The Compliance Officer's details are as follows: shubham shirkar , no- 8422990105 , shuubham121@gmail.com

In case of any grievance or complaint against the Research Analyst, clients can initially reach out to the Compliance Officer. If unsatisfied with the response from the Research Analyst, clients can escalate their grievances to SEBI through the SCORES Portal (http://scores.gov.in) or by writing to any SEBI office. Additionally, SEBI offers a Toll-Free Helpline at 1800 22 7575 / 1800 266 7575 for further assistance.

SEBI has introduced an online complaint redressal system, SCORES, which allows investors to lodge and track their complaints. Clients can access the SCORES website at https://scores.gov.in/scores/Welcome.html or download the SCORES app from Google Play Store. If a client remains dissatisfied with the Research Analyst’s response, they can use SCORES to lodge complaints and track their status as per SEBI-prescribed procedures.

Clients may also submit complaints to the Officer of Investor Assistance and Education, Securities and Exchange Board of India, NBCC Complex, Office Tower-1, 8th Floor, Plot B, East Kidwai Nagar, New Delhi – 110023. For any queries, feedback, or assistance, they may contact SEBI’s Toll-Free Helpline at 1800 22 7575 / 1800 266 7575.

If a dispute is not resolved through mutual negotiations, it may be settled through arbitration as per the provisions of The Arbitration and Conciliation Act, 1996, including any modifications or re-enactments in force at the time. The arbitration proceedings shall be held in Delhi, and the language of arbitration will be English. The cost of arbitration will be borne as decided by the arbitrator(s), and the award will be final and binding on both parties.

Additionally, clients can submit complaints via the Securities Market Approach for Resolution through Online Dispute Resolution (ODR) Portal for online arbitration and conciliation. The portal can be accessed at https://smartodr.in/login.